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FAQs
Ordering
When will my order be delivered?
We aim for next day delivery. For larger items, we ask that you allow 3-4 business days. Orders placed after 1:00 pm EST on Friday — or over the weekend — will deliver on the next business day.
Where do you deliver to?
We deliver across the GTA. Please note delivery times will vary depending on location.
I have a question about my order, who can I talk to?
Please use the contact form on the Contact Us page to send us your queries. Alternatively, you can reach thornhillgardencentre@gmail.com for a response over email.
Product
How are the products sourced?
We source all our products ethically and in an environment-friendly manner. All of the plants are sourced locally to help other small businesses and support local farmers.
How accurate are the colors shown in your photos?
The colors shown in our product photos on the product detail pages are highly accurate. But please note that there are small variations in lot-batches of a few products due to which the colours will have slight variations.
Returns
What is your return policy?
Please refer to the Returns & Exchanges page for our return policy.
My item arrived damaged. What should I do?
We take the utmost care in our packaging and delivery. If your item does arrive damaged, let us know by sending us a message via our contact page.
Payment
Do you offer cash on delivery?
Unfortunately, we do not accept cash on delivery.